Notification of Infringements

ChiselledAtom confirms that it has a procedure in place for the notice and take-down of illegal material. In compliance with section 77 of the Electronic Communications and Transactions Act (No. 25 of 2002) ChiselledAtom's designated agent for this process is the Internet Service Providers’ Association. ISPA can be reached at +27-11-318-1406 or The notice and take-down procedure can be viewed at

Customers are also notified of the content and procedures of the ISPA Code of Conduct which may be used against any Internet service provider who fails to comply with the code of conduct. We urge you to familiarise yourselves with this code.

Complaints and procedures

It is the customer's responsibility to familiarise himself or herself with the procedure set out below and report any cases of violation of this AUP to ChiselledAtom's designated complaints handling agent.

Please note that ChiselledAtom cannot handle complaints concerning networks or users that do not have service contracts with us or our affiliates, or are outside of our control.

In order for ChiselledAtom to thoroughly investigate the complaint and take appropriate action, all complaints must be in writing, via fax or e-mail and contain as much information as possible, including, but not limited to:

  • the origin of abuse or offence, including the website, full mail headers, relevant logfile extracts etc;
  • any contact details for the source of the complaint;
  • a brief explanation why the incident is considered to be an offence.

ChiselledAtom discourages anonymous complaints being made via this service, and urges complainants to supply their name and contact details to us. Such information will not be released, except where required by law enforcement. Anonymous complaints will however be acted upon as long as sufficient detail as outlined above is supplied.

Action following breach of the AUP

Upon receipt of a complaint, or having become aware of an incident, ChiselledAtom may take any of the following steps:

  • In the case of a network, inform the user's network administrator of the incident and request the network administrator or network owner to deal address the incident in terms of this AUP and the ISPA Code of Conduct;
  • In severe cases suspend access of the user's entire network until abuse can be prevented by appropriate means;
  • In the case of individual users, warn the user; suspend the user's account and/or revoke or cancel the user's network access privileges completely;
  • In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident;
  • Assist other networks or website administrators in investigating credible suspicions of any activity listed in the AUP;
  • Institute civil or criminal proceedings;
  • Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users' details to law enforcement agencies